Whether you own a casual restaurant or a busy retail shop, efficiency should be high on your priority list. That’s why you make your products easy to find, hire top-quality staff, and train employees on using your point-of-sale (POS) system to make customer payment experiences as smooth as possible. All of these strategies are right on target, but have you also considered implementing a plan for line busting?
What Is Line Busting?
Line busting involves using technology to minimize customer checkout times. All you need is a reliable Wi-Fi or Bluetooth connection, a mobile point-of-sale solution and staff who are willing to learn a new technique.
With line busting, you still process payments at your POS terminal as you always have. However, you now have someone greeting each of your customers in line or anywhere they may be in the store when they are ready to make a purchase. Your staff member takes their food order or records the clothing or other products they are about to buy using a mobile tablet. Even as the customer continues to move up in the line, their food order can be sent to the kitchen or merchandise can be scanned for purchase. Then, it’s just a matter of making the payment at the register. Ultimately, the line moves faster, customers are happier, and you make more money.
Other Advantages of Line Busting
When customers feel positive about their purchasing experience in a store or restaurant, they often tell their friends and family. Sooner or later, that good word of mouth can mean money in your pocket.
In addition, line busting gives your counter staff the chance to step out and actually interact with customers beyond simply taking their money or processing their payments. An employee whose duties are varied tends to be less bored and more satisfied with their job. Holding onto a good worker is one of the most important ways that you can ensure your business remains stable and profitable.
Another advantage of putting an mPOS tablet into the hands of your associates is that it does more than just process payments. With a few swipes, your staff member can see if an item is in stock or even locate it for a customer.
From busy airlines to restaurants, from hardware stores to clothing retailers, line busting is sweeping the retail and service industries. There is a good chance that it could be a huge benefit to your enterprise as well. Why not look into your mobile POS options today?