Whether you need information on a product or are looking for a new career or partnership, we’re always happy to help. Just email, call or complete our form, and you’ll be on your way.
For the fastest response, please use the following directory information for how to best route your inquiry.
For Customer Service
Merchants can rely on Total’s Customer Service representatives for help with questions on monthly statements, chargebacks and retrieval requests, and transfer of money. For product questions, our Merchant Support pages may provide even faster answers.
U.S. Customers
(888) 848-6825 x9400
support@merchantserviceshq.com
Canada Customers
(855) 839-7280
support@merchantserviceshq.com
Terminal Help Desk Support
For questions about your credit card terminal, training, replacing equipment or ordering supplies, contact our Terminal Help Desk anytime. For product questions, our Merchant Support pages may provide even faster answers.
All Customers
(888) 848-6825 x9404
terminalhelpdesk@merchantserviceshq.com
Current Sales Partner Support
When Total Sales Partners need assistance related to new or existing merchants,
our Partner Support Team is ready with answers.
U.S. Partners
(888) 848-6825 x9407
partnersupport@merchantserviceshq.com
Canada Partners
(855) 839-7280
partnersupport@merchantserviceshq.com
New Sales Partner Inquires
If you’re interested in becoming a sales partner, please use the following information:
U.S. Partners
(877) 498-2809
Canada Partners
(855) 839-7280
New Merchant Customer Inquiries
If you’re a merchant interested in learning more about our products and services,
please call (888) 408-6323 or complete our web form.
Employment Opportunities
To review and apply for available jobs, please visit our Careers page.
Company Headquarters
Total Merchant Services
21650 Oxnard Street, Suite 1200
Woodland Hills, CA 91367
(888) 848-6825